Return Policy
Return Policy
Thank you for shopping with us! We are committed to ensuring your satisfaction with every purchase. However, due to the seasonal and customized nature of our products, we are unable to offer refunds in most cases. Please review our return policy below for details.
Refunds
Refunds are not permitted except under the following circumstances:
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Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the issue and your order number.
- Once approved, we will offer a replacement or a refund for the damaged item.
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Incorrect Item Received
- If we send the wrong item, please notify us within 7 days of delivery.
- We will ensure the correct item is sent to you or issue a refund if necessary.
Non-Refundable Items
The following items are non-refundable:
- Personalized or custom-made items.
- Products that have been used or are not in their original packaging.
- Seasonal or time-sensitive products (e.g., Valentine's specials) unless damaged or incorrect upon arrival.
Returns & Exchanges
- Eligibility: If you believe your order qualifies for a return or exchange, please contact our customer service team at [info.adoreamour@gmail.com] within 7 days of receiving your order.
- Return Process: Approved returns must be shipped back to us within 14 days in their original condition. The buyer is responsible for return shipping costs unless the return is due to our error.
- Exchanges: Exchanges are subject to availability and will be processed once we receive the original item.
Contact Us
For any questions or concerns regarding your order, reach out to our customer service team:
- Email: [info.adoreamour@gmail.com]
- Hours: [M-F: 10am-8pm MST]
We appreciate your understanding and look forward to serving you with love and care.